Upon receipt of your order, your plants are removed from the cells they have been growing in. Their roots and soil are carefully wrapped together in black plastic film and are sent in sturdy cardboard boxes.
All postage and packing is included in the price.
We use Royal Mail for small packaging and a 48 hour courier for our larger orders.
Both the Royal Mail and our couriers pricing structures are based on size and weight. A larger order means more size and weight, therefore costs more to post. For this reason we do not offer discounts on multiple purchases.
We aim to deliver within 5 working days. We are particularly busy during the planting seasons and at Bank Holidays.
We post on Mondays, Tuesdays and Wednesdays so that you get your plants fresh. The day you order later in the week there will be a longer delay in posting. For this reason, please allow up to 10 working days for your order to be processed.
You will be notified when your order has been dispatched.
Our couriers are instructed to leave the package in a safe place if there is no one in. This ensures you get your plants without having to wait for a re delivery date.
Please let us know when you order if you do NOT wish packages to be left.
Please ensure that a full and correct postcode is given for the delivery address. This is essential for our couriers for delivery.
We are not able to delivery to PO Boxes.
Please contact us first if you are ordering from outside the U.K.
If you have not received your plants within 10 working days of placing your order please contact us giving us details of your order.
If you are less than satisfied with the condition of your plants, please let us know within 7 days of receipt and we will replace the plants at no extra cost if they are not in good condition. If the same species is no longer available we reserve the right to provide a substitute species.